True Call Center calls.

View previous topic View next topic Go down

default True Call Center calls.

Post by melodiccolor on Wed Aug 20, 2008 3:42 pm

You may have read these before, but they are still funny.

HELLO OPERATOR
Actual call center conversations!

Customer: 'I've been calling 700-1000 for two days and can't get through;
can you help?'
Operator: 'Where did you get that number, sir?'
Customer: 'It's on the door of your business.'
Operator: 'Sir, those are the hours that we are open.'
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Samsung Electronics
Caller: 'Can you give me the telephone number for Jack?'
Operator: 'I'm sorry, sir, I don't understand who you are talking about.'
Caller: 'On page 1, section 5, of the user guide it clearly states that I
need to unplug the fax machine from the AC wall socket and
telephone Jack before cleaning. Now, can you give me the
number for Jack?'
Operator: 'I think it means the telephone plug on the wall.'
----------------------------------------------------------------------
RAC Motoring Services
Caller: 'Does your European Breakdown Policy cover me when I am
traveling in Australia?'
Operator: 'Does the product name give you a clue?'
----------------------------------------------------------------------
Caller (enquiring about legal requirements while traveling in Europe)
'If I register my car in France, and then take it to England, do I have to change the steering wheel to the other side of the car?'
----------------------------------------------------------------------
Directory Enquiries
Caller: 'I'd like the number of the Argo Fish Bar, please'
Operator: 'I'm sorry, there's no listing. Are you sure that the spelling is correct?'
Caller: 'Well, it used to be called the Bargo Fish Bar but the 'B' fell off.'
----------------- -----------------------------------------------------
Then there was the caller who asked for a knitwear company in Woven.
Operator: 'Woven? Are you sure?'
Caller: 'Yes. That's what it says on the label -- Woven in Scotland.'
----------------------------------------------------------------------
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: 'I haven't got a pen, so I'm steaming up the window to write the number on.'
----------------------------------------------------------------------
Tech Support: 'I need you to right-click on the Open Desktop.'
Customer: 'OK.'
Tech Support: 'Did you get a pop-up menu?'
Customer: 'No.'
Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'
Customer: 'No.'
Tech Support: 'OK, sir. Can you tell me what you have done up until this
point?'
Customer: 'Sure. You told me to write 'click' and I wrote 'click'.'
----------------------------------------------------------------------
Tech Support: 'OK. At the bottom left hand side of your screen, can
you see the 'OK' button displayed?'
Customer: 'Wow! How can you see my screen from there?'
----------------------------------------------------------------------
Caller: 'I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?'
----------------------------------------------------------------------
This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for 'Termination without Cause.'

Actual dialogue of a former WordPerfect Customer Support employee .
(Now I know why they record these conversations!):

Operator: 'Ridge Hall, computer assistance; may I help you?'
Caller: 'Yes, well, I'm having trouble with WordPerfect.'
Operator: 'What sort of trouble??'
Caller: 'Well, I was just typing along, and all of a sudden the words
went away.'
Operator: 'Went away?'
Caller: 'They disappeared'
Operator: 'Hmm. So what does your screen look like now?'
Caller: 'Nothing.'
Operator: 'Nothing??'
Caller: 'It's blank; it won't accept anything when I type.'
Operator: 'Are you still in WordPerfect, or did you get out?'
Caller: 'How do I tell?'
Operator: 'Can you see the 'C: prompt' on the screen?'
Caller: &n bsp; 'What's a sea-prompt?'
Operator: 'Never mind, can you move your cursor around the screen?'
Caller: 'There isn't any cursor; I told you, it won't accept anything I
type.'
Operator: 'Does your monitor have a power indicator??'
Caller: 'What's a monitor?'
Operator: 'It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?'
Caller: 'I don't know.'
Operator: 'Well, then look on the back of the monitor and find where
the power cord goes into it. Can you see that??'
Caller: 'Yes, I think so.'
Operator: 'Great. Follow the cord to the plug, and tell me if it's
plugged into the wall.
Caller: 'Yes, it is.'
Operator: 'When you were behind the monitor, did you notice that
there were two cables plugged into the back of it, not just
one? '
Caller: 'No.'
Operator: 'Well, there are. I need you to look back there again and
find the other cable.'
Caller: 'Okay, here it is.'
Operator: 'Follow it for me, and tell me if it's plugged securely into
the back of your computer.'
Caller: 'I can't reach.'
Operator: 'OK. Well, can you see if it is?'
Caller: 'No.'
Operator: 'Even if you maybe put your knee on something and lean
way over?'
Caller: 'Well, it's not because I don't have the right angle -- it's
because it's dark.'
Operator: 'Dark?'
Caller: 'Yes - the office light is off, and the only light I have is
coming in from the window.'
Operator: 'Well, turn on the office light then.'
Caller: 'I can't.'
Operator: 'No? Why not?'
Caller: 'Because there's a power failure.'
Operator: 'A power .... A power failure? Aha. Okay, we've got it
licked now. Do you still have the boxes and manuals and
packing stuff that your computer came in?'
Caller: 'Well, yes, I keep them in the closet.'
Operator: 'Good. Go get them, and unplug your system and pack it
up just like it was when you got it. Then take it back to
the store you bought it from.'
Caller: 'Really? Is it that bad?'
Operator: 'Yes, I'm afraid it is.'
Caller: &nbs p; 'Well, all right then, I suppose. What do I tell them?'
Operator: 'Tell them you're too stupid to own a computer!'

_________________
Life is complex.  Parts of it are real and parts of it are imaginary.  (read in a novel by Gregory Benford.)

Absurdity is one of the great joys of life.

All you need for a rich life is to see more.
avatar
melodiccolor
Admin

Posts : 11794
Join date : 2008-04-27
Location : The Land of Seriously Sombrerosy Wonky Stuff

View user profile

Back to top Go down

default Re: True Call Center calls.

Post by lula may on Wed Aug 20, 2008 3:57 pm

Ha ha ha! Laughing

I was an operator for a while. The ones I dreaded were from a guy at a CA prison who would call Japan. I don't think he even knew anyone in Japan. He just tried to make you say 'yes' as many times as possible while he panted.

Ick.
avatar
lula may

Posts : 632
Join date : 2008-05-03

View user profile

Back to top Go down

default Re: True Call Center calls.

Post by melodiccolor on Wed Aug 20, 2008 4:13 pm

No kidding. ewwww..... tongue

_________________
Life is complex.  Parts of it are real and parts of it are imaginary.  (read in a novel by Gregory Benford.)

Absurdity is one of the great joys of life.

All you need for a rich life is to see more.
avatar
melodiccolor
Admin

Posts : 11794
Join date : 2008-04-27
Location : The Land of Seriously Sombrerosy Wonky Stuff

View user profile

Back to top Go down

default Re: True Call Center calls.

Post by WissyWig on Sun Aug 24, 2008 10:44 pm

Okay, I have a story.

My mom was a bank teller for a few years, and one day the bank was robbed. She wasn't there at the time, thank goodness, but she was walking in to work just as the robber was leaving. So she got a look at the guy, and when the police came to question the employees, this is how the conversation went:

Officer: "Ma'am, I need you to describe the man you saw leaving. What was he wearing?"

Mom: "Well, he was wearing a jacket, kind of like a high school letter jacket? only it was confusing, what was written on it."

Officer: "What did it say?"

Mom: "On the left side of the jacket was the name of a man, and on the right side was the name of a town."

Officer: "scratch Okay...what were the names of the man and the town?"

Mom: "The man's name was 'Georg', and the name of the town was REALLY weird. It was "E-Town."

Officer (pondering for a moment): "Umm, ma'am? I think it said GEORGETOWN."

Mom: ".........oh yeah....."

This is a true story.

Ladies and gentlemen: My mother.
avatar
WissyWig

Posts : 618
Join date : 2008-08-16
Age : 46
Location : limbo, for now

View user profile http://www.myspace.com/designs-by-indigolden

Back to top Go down

default Re: True Call Center calls.

Post by Sponsored content


Sponsored content


Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum