Board Technical glitches

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default Re: Board Technical glitches

Post by melodiccolor on Thu Dec 23, 2010 4:18 pm

Well, they fixed the problem! big grin

Typlo wrote:Hello,

We are sorry for the issues you encountered on your forums, it was due to one of our advertisers code.

It has now been fixed by our tech team, thank you for your patience.

Thank you so much for letting us know! The person affected was able to post early this morning.

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default Re: Board Technical glitches

Post by melodiccolor on Tue Nov 01, 2011 5:33 pm

We seem to be having some server troubles again; people are having trouble either logging in or staying logged in, chats are lagging, chat boxes are not completely loading for people or they are getting script errors and at the moment, the home index page is loading very very slowly.

These problems are intermittent and have been going on for a few weeks now. If you find any of these things happening, try the following:

-refresh the page
-close and reopen the page
-clean your browser cache and disc drive
-reboot
-if you lost power at home or in your region, try resetting your router
-wait a few minutes and try again; the server may be down.

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Post by melodiccolor on Sun Jan 22, 2012 10:11 pm

If you are getting notifications by emails to posts in threads you posted in, check your preferences. I found mine had been changed and so did Tezorian.

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default Re: Board Technical glitches

Post by melodiccolor on Wed Feb 01, 2012 12:20 am

OK, these are not technically glitches, but changes our host did that were causing some problems.

New members, you can now pm and post links, I fixed that change.

In the last week or so, the host updated our profile preference page and added a watched thread list tab. In the process, they changed a second time the setting from no to yes for getting an email reply to any thread you posted in. If you do not want this, you have to go back in again and switch it to no again and then go into the watched thread list and remove them.

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Post by melodiccolor on Fri Feb 24, 2012 1:59 am

A member has reported getting redirected to malicious sites when he logs out of here; has anyone else had this problem?

I am working with forumotion to try and resolve this, but we need to know if it is isolated to the user or if it is the board.

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Post by tezorian on Fri Feb 24, 2012 2:38 pm

This is most likely the cause of malware on the system. I'd suggest doing a thorough scan.

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Post by RBM on Fri Feb 24, 2012 4:13 pm

I poke my head in and out of the HSP Dimensions site frequently throughout most days. Never been redirected.

I'd say redirection is a typical malware symptom. I'd have him download Malwarebytes and scan his system before bothering your service provider any more.
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default Re: Board Technical glitches

Post by melodiccolor on Thu May 17, 2012 3:58 pm

If any of you find a locked thread, please post the link to it in here. If one you started is missing, let us know. Not sure why this is happening but we will try to figure it out.

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Post by frmthhrt on Sat Oct 13, 2012 11:34 pm

Am I the only one that couldn't get into the forum yesterday? Every other site I went to worked; I cleared the cache, and I restarted...it was a long outage for me...
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Post by Nucky on Sun Oct 14, 2012 1:40 am

Our host has been having some technical issues, there have been a series of outages lately.

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Post by melodiccolor on Mon Jan 28, 2013 5:00 pm

I noticed Dimension was loading extremely slow when I came on about a half hour ago, on the edge of going down. Lag gradually lessened and it seems to be fine now. It appears to be a host problem. Just letting you know if you experience it so you know it isn't your computer.

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Post by melodiccolor on Fri Feb 01, 2013 5:04 pm

Our host experienced a problem that affected some of our member's accounts here. If you got this message:

"The maximum number of 20 login attempts has been exceeded. You are not allowed to login for the next 10 minutes. Each new try will put back the duration of your banishment."

clear your browser cache. The problem has been fixed by the host. In case it was caused by someone trying to hack their server and steal passwords, if you got hit with this, just to be on the safe side, change your password too.

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Absurdity is one of the great joys of life.

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default Re: Board Technical glitches

Post by melodiccolor on Wed Nov 20, 2013 9:57 pm

We have a glitch that's making it hard to access the down arrow and page tabs in threads right now. Our host is aware of it and it's affecting other forums as well, including their own. To get to later pages in a thread, use the page markers on the index page in the meantime.

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Post by melodiccolor on Sat Dec 13, 2014 6:38 pm

Chat box issues: http://help.forumotion.com/t136803-1270-chatbox-issues#928777 They're working on a fix apparently.

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default Re: Board Technical glitches

Post by melodiccolor on Thu Apr 30, 2015 4:01 pm

Apparently our host was down for awhile, including our board, but it is back now.

Whatever the problem is, it's affecting all of Forumotion's boards and they're trying to fix it right now.  Until it is, expect the HSP Dimension to go offline and return every few minutes.

http://help.forumotion.com/t140482-only-topic-404-error#top

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Post by melodiccolor on Mon Aug 22, 2016 2:45 pm

Our host, Forumotion had a major outage yesterday that affected all servers and lasted for 5 hours. They're investigating the cause today, but for now we're all back up and running normally.

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Post by melodiccolor on Tue Oct 25, 2016 8:19 pm

We were down most of the day. I'm not sure why as our host board was also down. As of now, the board is still super slow and barely running, but at least it is up for the moment.

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Post by melodiccolor on Mon Jan 30, 2017 10:17 pm

It looks like our host is having some server problems as the site has been more down than up this evening. I expect it to be stabilized by tomorrow.

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